WiscNet incident

[2289145] Port Washington-Saukville School District Site Down

Critical Resolved View vendor source →

WiscNet experienced a critical incident on September 10, 2026 affecting Port Washington-Saukville School District, lasting 10h 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2026, 05:29 AM UTC
Resolved
Sep 10, 2026, 04:10 PM UTC
Duration
10h 40m
Detected by Pingoru
Sep 10, 2026, 05:29 AM UTC

Affected components

Port Washington-Saukville School District

Update timeline

  1. investigating Sep 10, 2026, 05:29 AM UTC

    Hello, The WiscNet NOC has lost access to our device for Port Washington-Saukville School District at 12:05 am on 9/10. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 2517. If you have any additional questions, please contact WiscNet NOC at [email protected]__ or by phone at 608-442-6761. Thank you,

  2. resolved Sep 10, 2026, 04:10 PM UTC

    Hello, The WiscNet NOC observed alarms clear and services restore starting at 3:23 AM Central.

  3. postmortem Sep 10, 2026, 04:13 PM UTC

    Date & Time of Incident: 9/10, 12:05 AM Central Duration: 198 Minutes Technician\(s\): Marcus Review Date: 9/10 Root Cause: Upstream network event Brief Summary: We lost access to our onsite device for Port Washington-Saukville between 12:05 CDT - 3:23 CDT. Checking our device logs indicate an upstream network event impacting the upstream connection during this time.