WiscNet incident
2286020 - Wiscnet - Multiple Circuits - Down
WiscNet experienced a critical incident on September 2, 2026 affecting Holmen School District and Medford Area Public School District and 1 more component, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2026, 04:52 PM UTC
The Wiscnet team has observed alarms indicating a loss of service for the following sites: St Croix Falls School District Mid-State Technical College Tomahawk School District River Valley School District Holmen School District Medford Area Public School District Shell Lake School District Thorp School District Owen-Withee School District Neilsville School District Waupaca County Northland College Osceola School District Stanley-Boyd Area School District School District of Ladysmith Rhinelander School District At this time, we have opened a ticket with the LMP and they are actively investigating the issue. There is no ETR at this time. If you have any questions, please reach out to the Wiscnet NOC.
- identified Sep 02, 2026, 04:57 PM UTC
Hello, Spectrum is now on-site, configuring a replacement device, and actively replacing it. There is no ETR at this time. If you have any questions, please reach out to the Wiscnet NOC.
- identified Sep 02, 2026, 04:58 PM UTC
Spectrum is now on-site in Eau Claire actively working to replace their failing NNI termination device.
- resolved Sep 02, 2026, 07:40 PM UTC
Hello, We see issues clear as of 09/02/2026 2:20 PM CDT. Please contact the WiscNet NOC if any issues observed or if you have questions.
- postmortem Sep 02, 2026, 07:40 PM UTC
Date & Time of Incident: 11:24 AM 9/2/2026 Duration: 176 Technician\(s\): Carter Jensen Review Date: 9/2/2026 Brief Summary: Alarms came in at 11:24 AM . Ticket was open with LMP. LMP replaced their device that terminates to all sites. Sites came back up at 2:20 PM. Root Cause: Provider device.