WiiLink incident

VPN not correctly redirecting to the United States

Critical Resolved View vendor source →

WiiLink experienced a critical incident on December 21, 2023 affecting Food Channel (Real Ordering), lasting 165d 23h. The incident has been resolved; the full update timeline is below.

Started
Dec 21, 2023, 12:31 AM UTC
Resolved
Jun 03, 2024, 11:58 PM UTC
Duration
165d 23h
Detected by Pingoru
Dec 21, 2023, 12:31 AM UTC

Affected components

Food Channel (Real Ordering)

Update timeline

  1. investigating Dec 21, 2023, 12:31 AM UTC

    The VPN we use is not masking our location to be in the United States, causing us to appear in Germany where the server is located. Dominos Pizza has a geolock which prevents us from using it.

  2. monitoring Dec 22, 2023, 02:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 03, 2024, 11:58 PM UTC

    This incident has been resolved.