WiiLink incident

WiiLink Accounts not sending emails and clearing events

Minor Resolved View vendor source →

WiiLink experienced a minor incident on September 18, 2026 affecting Authentik (Single Sign-On), lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 05:15 PM UTC
Resolved
Sep 18, 2026, 05:47 PM UTC
Duration
31m
Detected by Pingoru
Sep 18, 2026, 05:15 PM UTC

Affected components

Authentik (Single Sign-On)

Update timeline

  1. investigating Sep 18, 2026, 05:15 PM UTC

    We have noticed that WiiLink Accounts events are not clearing properly, with the queue only increasing. This affects both internal scripts and events such as sending password resets emails.

  2. identified Sep 18, 2026, 05:24 PM UTC

    We have found that the dedicated worker is not responding. We are currently restarting WiiLink Accounts and checking if events are clearing

  3. monitoring Sep 18, 2026, 05:31 PM UTC

    The WiiLink Accounts server components have been restarted and events seems to be clearing.

  4. resolved Sep 18, 2026, 05:47 PM UTC

    Events are clearing correctly and the queue has stagnated to acceptable levels.