Whispir incident

Singapore SMS Messaging Disrupted by Unintended SenderID Processes

Minor Resolved View vendor source →

Whispir experienced a minor incident on April 3, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2024, 04:46 AM UTC
Resolved
Apr 02, 2024, 03:00 AM UTC
Duration
—
Detected by Pingoru
Apr 03, 2024, 04:46 AM UTC

Update timeline

  1. resolved Apr 03, 2024, 04:46 AM UTC

    Yesterday, we faced difficulties while delivering messages to phone numbers based in Singapore. This occurred due to implementing new security measures and blocking logic for SenderID. Once we discovered the issue, we quickly reverted these changes and are currently conducting a thorough internal and regulatory review. The changes have been temporarily suspended until we resolve the issue, after which they will be re-implemented for messaging to the Singapore region. If your organisation has been impacted by this temporary suspension, please contact our support team at [email protected] so that they are made aware of the issue. We will keep you informed of any further updates and actions that may be required.