Whispir incident

Increase in API Errors observed in our platform regions

Minor Resolved View vendor source →

Whispir experienced a minor incident on May 9, 2024 affecting Whispir API and Whispir API and 1 more component, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2024, 01:16 AM UTC
Resolved
May 09, 2024, 04:29 AM UTC
Duration
3h 13m
Detected by Pingoru
May 09, 2024, 01:16 AM UTC

Affected components

Whispir APIWhispir APIWhispir APIWhispir Web Application PortalWhispir Web Application PortalWhispir Web Application Portal

Update timeline

  1. identified May 09, 2024, 01:16 AM UTC

    Our platform is experiencing an increase in API errors across most regions, except for the Australia (AU) region. We want to assure you that we're working hard to fix the issue. We expect that the quality of our services will not be affected throughout the remediation process. We understand that this may have caused you some inconvenience. We're dedicating all the necessary resources to resolve the issue as quickly as possible. If you've experienced any problems and need further assistance, please get in touch with us at [email protected]. Despite the issue, our services will remain available. However, if you have any problems, please try processing the transaction again before you reach out to support if possible. We expect to have all the necessary fixes in place by the end of the day. We apologise for any inconvenience this may have caused and thank you for your patience and understanding.

  2. resolved May 09, 2024, 04:29 AM UTC

    This incident has been resolved.