Whispir incident

Messaging delivery issues in the Australian (AU) region

Major Resolved View vendor source →

Whispir experienced a major incident on May 25, 2024 affecting Whispir API and SMS and 1 more component, lasting 10h 2m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2024, 10:07 PM UTC
Resolved
May 26, 2024, 08:09 AM UTC
Duration
10h 2m
Detected by Pingoru
May 25, 2024, 10:07 PM UTC

Affected components

Whispir APISMSEmail

Update timeline

  1. investigating May 25, 2024, 10:07 PM UTC

    We are currently investigating this issue.

  2. investigating May 25, 2024, 10:53 PM UTC

    We have identified message delivery issues in the AU region. Our dedicated team is actively conducting an investigation to pinpoint the root cause and is diligently working towards a resolution for this matter.

  3. monitoring May 26, 2024, 12:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 26, 2024, 08:09 AM UTC

    This incident has been resolved.