Whispir incident

Messaging delivery issues in the Australian (AU) region

Critical Resolved View vendor source →

Whispir experienced a critical incident on May 27, 2024 affecting Whispir API and Whispir Web Application Portal and 1 more component, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2024, 08:55 PM UTC
Resolved
May 27, 2024, 10:57 PM UTC
Duration
2h 1m
Detected by Pingoru
May 27, 2024, 08:55 PM UTC

Affected components

Whispir APIWhispir Web Application PortalSMSEmail

Update timeline

  1. investigating May 27, 2024, 08:55 PM UTC

    Please note that we are currently experiencing issues in message delivery in the AU region. The required operational teams have been engaged to investigate this as a matter of priority. We will provide further updates within 30 minutes.

  2. investigating May 27, 2024, 09:10 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 27, 2024, 09:11 PM UTC

    We are continuing to investigate this issue.

  4. monitoring May 27, 2024, 10:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 27, 2024, 10:57 PM UTC

    This incident has been resolved.