Whispir incident

Messaging delivery issues in the Australian (AU) region

Minor Resolved View vendor source →

Whispir experienced a minor incident on May 29, 2024 affecting Whispir API and Whispir Web Application Portal and 1 more component, lasting 18h 3m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2024, 04:31 AM UTC
Resolved
May 29, 2024, 10:34 PM UTC
Duration
18h 3m
Detected by Pingoru
May 29, 2024, 04:31 AM UTC

Affected components

Whispir APIWhispir Web Application PortalSMSEmail

Update timeline

  1. investigating May 29, 2024, 04:20 AM UTC

    We are currently investigating reports of message processing issues in the Australian (AU) region.

  2. identified May 29, 2024, 04:31 AM UTC

    We have identified the fault and we are planning the emergency maintenance tonight.

  3. monitoring May 29, 2024, 04:34 AM UTC

    We continue to receive reports of messaging slowness and delay. We are closely monitoring the systems and downstream providers.

  4. monitoring May 29, 2024, 06:46 AM UTC

    Please be informed that we are currently experiencing slowness in the processing of messages. To address this issue, we will be conducting emergency maintenance at 20:00 - 20:10 (AEST). We appreciate your understanding and patience as we work to resolve this matter.

  5. monitoring May 29, 2024, 06:49 AM UTC

    We are continuing to monitor for any further issues.

  6. monitoring May 29, 2024, 11:17 AM UTC

    We are continuing to monitor for any further issues.

  7. identified May 29, 2024, 11:28 AM UTC

    Additional time is required to resolve the messaging delays. Please rest assured that this issue is being treated with the highest priority, and we are working diligently to restore full functionality.

  8. identified May 29, 2024, 01:52 PM UTC

    We are aware of ongoing issue for message delivery and our response teams are diligently working to resolve the issue. We apologize for any inconvenience this may cause. Rest assured, we are seeing gradual improvements and are close to resolving the problem.

  9. identified May 29, 2024, 01:55 PM UTC

    We are continuing to work on a fix for this issue.

  10. resolved May 29, 2024, 10:34 PM UTC

    Our messaging services are now stable and we continue to monitor the systems to ensure that the issue does not reoccur. Thank you for understanding and patience. Please feel free to reach out to the Whispir Support Team if you have any questions or concerns.