Whispir incident
Message Delivery Delay in the Australian Region
Whispir experienced a minor incident on May 30, 2024 affecting Whispir API and Whispir Web Application Portal and 1 more component, lasting 23h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 30, 2024, 12:15 AM UTC
We have identified a minor delay in message delivery within the Australian region and are actively working on a solution.
- identified May 30, 2024, 01:45 AM UTC
We have detected a significant issue affecting the delivery of a large volume of messages. Our response teams are actively working to implement measures to resolve this problem as quickly as possible. We understand the critical nature of timely message delivery and are dedicating all necessary resources to address and rectify the situation. We will continue to monitor the system closely and provide updates on our progress. We apologize for any inconvenience this may cause and appreciate your patience and understanding. If you have any questions or require immediate assistance, please do not hesitate to reach out to our support team.
- monitoring May 30, 2024, 04:59 AM UTC
Our messaging services have been stabilized, and we will continue to closely monitor the situation. Additionally, we will be conducting emergency maintenance activities on our Australian infrastructure tonight, 30 May 2024 20:00 AEST to 30 May 2024 20:15 AEST. These maintenance activities are crucial to ensure long-term stability and performance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services. Thank you for your patience and continued support.
- monitoring May 30, 2024, 05:25 AM UTC
We have been performing maintenance in the background today to restore our messaging services. You will find that our messaging services have stabilised and are now performing end-to-end operations within expectations. We will continue to monitor the service, and if anything occurs, we will update you via our status page notifications. Please note that we have scheduled an emergency maintenance activity for tonight and sent a notification separately. This should cause a minor outage, and services will immediately resume once we have completed the remaining maintenance work. We have scheduled this activity as it does require downtime. We apologise for the short notice and any impact on your use cases.
- resolved May 31, 2024, 12:08 AM UTC
This incident has been resolved.