Whispir incident
Network outage impacting SMS services in the Australian Region
Whispir experienced a minor incident on June 20, 2024 affecting SMS, lasting 2h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 20, 2024, 12:36 AM UTC
We would like to inform you that a network outage is currently causing problems with SMS messaging delivery to handsets in the Australian region. Please note that this is an informational notification only to keep you informed about the situation. We will provide updates as soon as they become available.
- identified Jun 20, 2024, 02:14 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 20, 2024, 02:38 AM UTC
We are pleased to inform you that we have observed recovery in our service and are closely monitoring the situation to ensure stability and performance. We understand the importance of our service to your operations and appreciate your patience and understanding during this time. We sincerely apologize for any inconvenience this disruption may have caused.
- resolved Jun 20, 2024, 03:23 AM UTC
We are pleased to inform you that the recent issue affecting our services has been successfully resolved. Our service is now back to normal, and messages are processing as expected. We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. If you have any further questions or concerns, please do not hesitate to reach out to our support team at [email protected]