Whispir incident

Intermittent 'Forbidden' Error Encountered During Login to NZ Instance

Notice Resolved View vendor source →

Whispir experienced a notice incident on July 22, 2024, lasting 9h 16m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2024, 02:45 AM UTC
Resolved
Jul 22, 2024, 12:02 PM UTC
Duration
9h 16m
Detected by Pingoru
Jul 22, 2024, 02:45 AM UTC

Update timeline

  1. identified Jul 22, 2024, 09:05 AM UTC

    We have identified intermittent login issues on the NZ instance, resulting in users encountering errors sporadically. Our response teams are working to resolve the issue as quickly as possible.

  2. monitoring Jul 22, 2024, 09:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 22, 2024, 12:02 PM UTC

    This incident has been resolved.