Whispir incident

Message delivery delays observed in Asia Pacific Region (AP1)

Minor Resolved View vendor source →

Whispir experienced a minor incident on July 24, 2024 affecting SMS and Email, lasting 21h 21m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2024, 03:41 AM UTC
Resolved
Jul 25, 2024, 01:03 AM UTC
Duration
21h 21m
Detected by Pingoru
Jul 24, 2024, 03:41 AM UTC

Affected components

SMSEmail

Update timeline

  1. investigating Jul 24, 2024, 03:41 AM UTC

    We are currently experiencing delays in message delivery within the Asia Pacific region. Our response teams are working diligently to resolve the issue as swiftly as possible. Thank you for your patience and understanding during this time.

  2. monitoring Jul 24, 2024, 03:54 AM UTC

    We recently experienced a brief period during which we had some issues with message delivery and processing of DLR from downstream providers. After conducting assessments and testing, it has been confirmed that the service has returned to normal. We will continue to monitor our environments and will report back if any action is required. If you have any enquiries, please reach out to the support team at [email protected].

  3. resolved Jul 25, 2024, 01:03 AM UTC

    This incident has been resolved.