Whispir incident

Rich Message: Custom Portal Web Link not accessible

Minor Resolved View vendor source →

Whispir experienced a minor incident on August 13, 2024 affecting Whispir Web Application Portal, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2024, 04:34 AM UTC
Resolved
Aug 13, 2024, 06:35 AM UTC
Duration
2h
Detected by Pingoru
Aug 13, 2024, 04:34 AM UTC

Affected components

Whispir Web Application Portal

Update timeline

  1. identified Aug 13, 2024, 04:34 AM UTC

    Please note that we are experiencing a problem accessing the custom portal web links within Rich Messages in the AP1 region. We are investigating this fault as a matter of priority and will provide further updates within 30 minutes.

  2. monitoring Aug 13, 2024, 04:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 13, 2024, 06:35 AM UTC

    This incident has been resolved.