Whispir experienced a major incident on August 26, 2024, lasting 6h 16m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 26, 2024, 03:32 AM UTC
We have identified an issue in sending messages in the NZ instance. Our technical teams are working on this to resolve the issue. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to our support team at [email protected]
- investigating Aug 26, 2024, 03:36 AM UTC
We've received reports of problems with message processing and accessing our web-based application. Currently, we believe there may be a brief disruption while we investigate and address the affected services. We apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to our support team at [email protected].
- monitoring Aug 26, 2024, 04:25 AM UTC
We can see that the Whispir NZ Instance has stabilized, and messages have been sent and delivered. We continue to monitor the platform, and if you encounter any issues, please reach out to our support team at [email protected]
- resolved Aug 26, 2024, 09:49 AM UTC
This incident has been resolved.