Whispir experienced a major incident on November 28, 2024 affecting Whispir API and SMS and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Whispir APISMSEmail
Update timeline
- investigating Nov 28, 2024, 10:51 PM UTC
We have identified an issue in sending messages in the IT instance. Our technical teams are working on this to resolve the issue. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to reach out to our support team at [email protected]
- monitoring Nov 28, 2024, 10:59 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 28, 2024, 11:00 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 28, 2024, 11:02 PM UTC
This incident has been resolved.