Whereby experienced a minor incident on August 29, 2023, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 29, 2023, 08:15 AM UTC
Type: Incident Duration: 11 days and 21 hours Affected Components: Admin dashboard Aug 29, 08:15:00 GMT+0 - Investigating - Room Insights participant logs are impacted for all users that used screensharing in their sessions Sep 4, 15:00:00 GMT+0 - Resolved - This issue has now been resolved, but the data during this period involving participant detail logs may be incomplete. Billing, calculation of participant minutes and room level and room session level insights remained unaffected throughout this period. This issue only affected detailed participant data in the administration dashboard.