Whereby had 16 outages in the last 2 years totaling 1h 1m of downtime — averaging 0.7 incidents per month.
There were 16 Whereby outages since June 30, 2024 totaling 1h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are continuing to work on a fix for this incident.
This incident has been resolved.
We are currently investigating an incident affecting streaming for all users. Streaming is unavailable at this time.
This incident has been resolved.
Type: Incident Duration: 1 hour and 22 minutes Affected Components: Admin dashboard Mar 3, 12:30:45 GMT+0 - Investigating - We are investigating the issue. Mar 3, 13:00:00 GMT+0 - Identified - We have identified the issue and we are continuing to work on a fix for this incident. Mar 3, 13:53:12 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 53 minutes Affected Components: Meeting rooms Feb 20, 11:17:44 GMT+0 - Investigating - We are currently investigating this incident. Feb 20, 12:09:04 GMT+0 - Identified - Feb 20, 12:10:41 GMT+0 - Resolved - This incident has been resolved. Feb 20, 12:09:35 GMT+0 - Monitoring - Whereby-hosted Recordings, Transcriptions, and Captions were unavailable starting 10:47am UTC. Sessions using Whereby-hosted storage that were already in progress at this time may have incomplete Recordings or Transcriptions.
Type: Incident Duration: 44 minutes Affected Components: Meeting rooms Feb 16, 16:00:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 16, 16:44:38 GMT+0 - Resolved -
Type: Incident Duration: 1 hour and 8 minutes Affected Components: Meeting rooms Nov 15, 13:00:13 GMT+0 - Investigating - Our third party provider has an incident. We are currently investigating the incident. Nov 15, 13:25:15 GMT+0 - Identified - We have identified an alternative solution until our provider solves the incident on their side. We are currently working on it. Nov 15, 14:08:41 GMT+0 - Resolved - The fix has been deployed and the incident has been resolved.
Type: Incident Duration: 1 hour and 35 minutes Affected Components: Meeting rooms Oct 24, 15:30:00 GMT+0 - Investigating - We are investigating the issue. Oct 24, 15:34:17 GMT+0 - Identified - We have identified the issue and we are working on a fix to solve the issue. Oct 24, 16:49:26 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 24, 17:05:23 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 day, 3 hours and 18 minutes Affected Components: whereby.com, Admin dashboard Oct 20, 10:33:00 GMT+0 - Resolved - AWS incident was resolved and everything in our service works as expected. Oct 20, 07:15:00 GMT+0 - Identified - One of our third party providers was affected by the AWS incident. There might be some issues with new signups and some subscriptions might not get properly updated.
Type: Incident Duration: 1 hour and 11 minutes Affected Components: Meeting rooms Aug 1, 15:36:28 GMT+0 - Investigating - Some rooms might experience issues due to an incident on a third-party provider. There may be longer connect times or disconnects. We are currently investigating this incident. Aug 1, 16:47:50 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 34 minutes Affected Components: Meeting rooms Jul 24, 08:30:46 GMT+0 - Investigating - We are currently investigating this incident. Jul 24, 08:55:42 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 24, 09:04:23 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 58 minutes Affected Components: Meeting rooms Feb 6, 10:02:29 GMT+0 - Resolved - The affected features are now working as normal Feb 6, 09:40:09 GMT+0 - Monitoring - Our storage provider has published a fix, which seems like it has solved the issue. We are currently monitoring Feb 6, 09:04:04 GMT+0 - Investigating - It seems like one of our storage providers is experiencing issues, preventing Whereby-hosted recordings and transcriptions from being stored.
Type: Incident Affected Components: Meeting rooms Jan 14, 12:52:00 GMT+0 - Resolved - A recent change led to users on some iOS devices not transmitting audio to other participants in the room. The change has been rolled back and audio should now be working as expected.
Type: Incident Duration: 22 hours and 8 minutes Affected Components: whereby.com Nov 27, 10:59:00 GMT+0 - Identified - We are receiving alerts that [whereby.com](http://whereby.com) is currently unavailable in the ap-south region (alerts are from Japan, South Korea, South Africa, India, Australia). Services remain unaffected (room, embedded and meeting dashboards). We are rolling back some recent configuration changes to restore availability in this region. Nov 28, 09:02:53 GMT+0 - Monitoring - We rolled back a recent update and are currently monitoring the result. The ap-south region is reporting that [whereby.com](http://whereby.com) is now available. Nov 28, 09:07:19 GMT+0 - Resolved - This incident has been resolved and access to [whereby.com](http://whereby.com) in ap-south region is fully restored.
Type: Incident Duration: 14 minutes Affected Components: whereby.com Nov 27, 09:30:20 GMT+0 - Investigating - We are currently investigating this incident. Nov 27, 09:35:42 GMT+0 - Identified - Recent update has prevented access to our main site [whereby.com](http://whereby.com). We are in the process of initiating a rollback to restore the website. Services remain unaffected (room, embedded and meeting dashboards). Nov 27, 09:44:23 GMT+0 - Resolved - This incident has been resolved and access to [whereby.com](http://whereby.com) is restored.
Type: Maintenance Duration: 30 minutes Affected Components: Embedded API, Admin dashboard, whereby.com, Meeting rooms Jul 15, 01:00:00 GMT+0 - Identified - Between 03:00 AM CEST and 03:30 AM CEST on July 15th, we'll be upgrading our databases. This will help us to boost the performance and reliability of our services. During this short window of time, our services may be temporarily unavailable. Unfortunately, there is no redundancy during this time, so if you can, we'd suggest that you do not schedule meetings during this period. We're sorry for any inconvenience this might cause. We always try to make these updates as seamless as possible, but sometimes a little downtime is unavoidable. Rest assured, we're already planning ways to reduce the impact of future upgrades. Jul 15, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 15, 01:30:00 GMT+0 - Completed - Maintenance has completed successfully