Whereby experienced a minor incident on August 29, 2023, lasting 6d 6h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 29, 2023, 08:15 AM UTC
Room Insights participant logs are impacted for all users that used screensharing in their sessions .
- resolved Sep 04, 2023, 03:00 PM UTC
This issue has now been resolved, but the data during this period involving participant detail logs may be incomplete. Billing, calculation of participant minutes and room level and room session level insights remained unaffected throughout this period. This issue only affected detailed participant data in the administration dashboard..