Whatnot incident

[Identified] Partial outage for generating Canada Post shipping labels

Major Resolved View vendor source →

Whatnot experienced a major incident on January 11, 2026 affecting Ship, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2026, 05:30 PM UTC
Resolved
Jan 11, 2026, 08:29 PM UTC
Duration
2h 59m
Detected by Pingoru
Jan 11, 2026, 05:30 PM UTC

Affected components

Ship

Update timeline

  1. identified Jan 11, 2026, 05:30 PM UTC

    Some users are experiencing issues with generating Canada Post shipping labels. We have escalated the issue to our third-party vendor and are awaiting a response.

  2. resolved Jan 11, 2026, 08:29 PM UTC

    This incident has been resolved.