WeTransfer had 16 outages in the last 2 years totaling 21h 25m of downtime — averaging 0.7 incidents per month.
There were 16 WeTransfer outages since July 12, 2024 totaling 21h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.
We've identified the issue causing some downloads - particularly of some larger transfers - to fail before completing. A fix has been rollout.
Creating transfers and navigating the transfer list were not working on the native macOS app and on the native iOS app (versions below 3.3.38). The root cause has been identified and a fix has been released on Apr 16, 2026, 8:45 am UTC.
We are currently investigating this issue.
This incident has been resolved.
Transfers just created might need a few minutes before they’re ready to download. We have identified the root cause and working on a solution
This incident has been resolved.
We are experiencing issues due to an outage of one of our providers. They have identified the issue and are working on a fix.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Performances are still degraded in US due to some issues of our Infrastructure provider
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating the issues.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently unable to send transactional and notification emails due to an ongoing outage at our email service provider. Our team is monitoring the situation and will post updates here as they become available. As a temporary measure, we recommend: - Signing up with Google, which doesn't rely on the email-verification steps. - Using link transfers instead of email transfers whenever possible. These options will let you continue using our service while the email-delivery issue is being resolved.
This incident has been resolved.
Due to an issue during our scheduled maintenance, we saw a major outtage across most WeTransfer products.
We’re currently experiencing reduced performance with uploads and downloads. Our team is aware of the issue and is actively working to resolve it. Thank you for your patience!
A fix has been implemented and we are monitoring the results.
We’re happy to share that the earlier performance issues with uploads and downloads have been successfully mitigated. Everything should now be running smoothly, and users can expect normal functionality again. Thank you for your patience while we worked to resolve this issue—we truly appreciate your understanding. If you encounter any lingering issues, please don’t hesitate to reach out to our support team.
We have identified an issue affecting new Paper Store journal downloads, which could cause the Paper app to crash. Our team are currently working on a fix. We apologise for the inconvenience.
We have mitigated the issue and new Paper Store journal downloads are available again!
We have identified an issue that prevents recent transfers from showing in a user's Transfers overview side-pane once successfully uploaded. Your files are safe with us and our teams are currently working to remediate this. We will update you in the next 2 hours, or at the next status update (whichever comes first).
We're still working on a fix to ensure transfers are showing in the transfers overview side-pane. Your transfers are safe with us and accessible through transfer links as per usual.
We have rolled out a fix and any transfers that you have sent or received, should now appear in the transfer overview side-pane as per usual. Apologies for the inconvenience this might have caused. Happy transferring!
We are currently investigating an issue with our download servers resulting in failed downloads for some of our users. This downtime is currently affecting our web transfer services, WeTransfer mobile apps, portals and reviews, and Collect.
The underlying issue has been identified and we are working on a fix.
Our fix has been implemented and we are monitoring our results. We expect downloads to no longer fail. Will verify everything is resolved within the next 15 minutes.
This incident has been resolved.