WeTransfer incident

Service Degradation in US due to Infrastructure provider operational issue

Minor Resolved View vendor source →

WeTransfer experienced a minor incident on October 20, 2025 affecting Website and Downloads and 1 more component, lasting 7h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 03:01 PM UTC
Resolved
Oct 20, 2025, 10:13 PM UTC
Duration
7h 11m
Detected by Pingoru
Oct 20, 2025, 03:01 PM UTC

Affected components

WebsiteDownloadsUploads

Update timeline

  1. monitoring Oct 20, 2025, 03:01 PM UTC

    Performances are still degraded in US due to some issues of our Infrastructure provider

  2. resolved Oct 20, 2025, 10:13 PM UTC

    This incident has been resolved.