Westpac New Zealand incident

Payments issue

Notice Resolved View vendor source →

Westpac New Zealand experienced a notice incident on May 25, 2023 affecting Payment Services, lasting 4h 1m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2023, 10:26 PM UTC
Resolved
May 26, 2023, 02:27 AM UTC
Duration
4h 1m
Detected by Pingoru
May 25, 2023, 10:26 PM UTC

Affected components

Payment Services

Update timeline

  1. investigating May 25, 2023, 10:26 PM UTC

    A technical payments issue means some customer account balances may be inaccurate this morning. Affected payments include some automatic payments, direct debits and some other payments. EFTPOS, debit and credit card payments are unaffected. We ask customers not to make corrective payments because we’ll be making the necessary fixes. We’re looking into this with urgency and are very sorry for the inconvenience.

  2. investigating May 26, 2023, 12:01 AM UTC

    We’ve identified the issue impacting some payments and are working with urgency to fix this. We will update again around 1.30pm, or before that if resolved. We apologise again for the inconvenience.

  3. resolved May 26, 2023, 02:27 AM UTC

    We’ve now fixed this issue. Payments are showing correctly and account balances are accurate. Thanks again to customers for their patience while we rectified this issue.