Westpac New Zealand experienced a critical incident on May 29, 2023 affecting Contact Centre, lasting 5h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Contact Centre
Update timeline
- investigating May 29, 2023, 03:13 AM UTC
We are currently experiencing a technical problem relating to our Contact Centre which means we can’t take incoming calls. We are working hard to fix this issue as soon as possible and we will update you when it is resolved. We apologise for the inconvenience.
- identified May 29, 2023, 03:18 AM UTC
This issue relates to an outage at a technology supplier. We're working hard to restore services.
- resolved May 29, 2023, 08:52 AM UTC
This incident has been resolved.