Westpac New Zealand experienced a notice incident on February 9, 2024, lasting 1d. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 09, 2024, 06:22 AM UTC
We’re aware some customers are experiencing issues accessing Westpac One online banking and some card services. We apologise for the inconvenience and are working to fix this as soon as possible.
- investigating Feb 09, 2024, 07:57 AM UTC
Update: Our tech teams are continuing to work on a fix to this issue but we’re sorry, we don’t yet have an ETA. Please be assured this is a technical issue only and your funds are safe. We sincerely apologise to all affected customers.
- investigating Feb 09, 2024, 10:05 AM UTC
Update 2: Our tech teams are continuing to work on a fix to this issue and we expect to resolve it overnight. Please be assured this is a technical issue only and your funds are safe. We sincerely apologise again to all affected customers and will provide an update early tomorrow.
- investigating Feb 09, 2024, 06:48 PM UTC
Update 3: Our tech teams have implemented a fix and all accounts have been restored to their original position. We sincerely apologise to all customers who were affected by this issue. Any residual issues can be emailed to [email protected]
- resolved Feb 10, 2024, 06:49 AM UTC
This incident has been resolved.