Westpac New Zealand incident

Cards declining

Minor Resolved View vendor source →

Westpac New Zealand experienced a minor incident on May 1, 2024 affecting Credit Card Services and Payment Services, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2024, 01:30 AM UTC
Resolved
May 01, 2024, 01:45 AM UTC
Duration
15m
Detected by Pingoru
May 01, 2024, 01:30 AM UTC

Affected components

Credit Card ServicesPayment Services

Update timeline

  1. investigating May 01, 2024, 01:30 AM UTC

    We're receiving reports of some customers' EFTPOS and credit cards unexpectedly declining. Our tech teams are investigating with urgency. We apologise for the inconvenience.

  2. resolved May 01, 2024, 01:45 AM UTC

    This incident has been resolved.