Westpac New Zealand experienced a minor incident on June 23, 2022 affecting Online Banking Text Alert Notifications, lasting 7h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 23, 2022, 01:37 AM UTC
Some 2degrees customers are experiencing intermittent issues with their text message services. This is affecting some of our processes that rely on text message verification like international payments, text authentication and text alerts. As the issue is intermittent, please try again later, and if the problem persists, please reach out to our Contact Centre for assistance. 2degrees are working to fix the problem and their status updates can be found at: https://www.2degrees.nz/network-status/ We apologise for the inconvenience.
- resolved Jun 23, 2022, 08:47 AM UTC
This incident has been resolved.