Westpac New Zealand incident

Westpac One - Credit card and personal loan functions

Minor Resolved View vendor source →

Westpac New Zealand experienced a minor incident on October 7, 2022 affecting Westpac One - (Browser) and Westpac One - (Mobile App - iOS) and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2022, 01:23 AM UTC
Resolved
Oct 07, 2022, 02:46 AM UTC
Duration
1h 22m
Detected by Pingoru
Oct 07, 2022, 01:23 AM UTC

Affected components

Westpac One - (Browser)Westpac One - (Mobile App - iOS)Westpac One - (Mobile App - Android)

Update timeline

  1. investigating Oct 07, 2022, 01:23 AM UTC

    Customers are currently unable to apply for new credit cards and personal loans through Westpac One. They are also unable to increase their credit card limit. We are working to fix this issue. Customers requiring assistance should call our contact centre (0800 400 600). We apologise for any inconvenience.

  2. resolved Oct 07, 2022, 02:46 AM UTC

    This incident has been resolved.