Westpac New Zealand experienced a notice incident on October 24, 2022 affecting Westpac One - (Browser) and Credit Card Services and 1 more component, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 24, 2022, 09:57 PM UTC
Due to a technology issue, callers to our contact centre are experiencing longer than usual wait times. If your call is not urgent, please call us later. We apologise for the inconvenience, and are working hard to fix the issue.
- investigating Oct 24, 2022, 10:45 PM UTC
We've identified that Westpac One is also affected by this technology issue. Access is intermittent and performance may be slow. A small number of card transactions may also be affected. Our tech teams are prioritising this issue and working to fix it.
- identified Oct 24, 2022, 11:43 PM UTC
Westpac One is temporarily unavailable to all users while our tech teams work to fix this technology issue. We apologise for any inconvenience.
- resolved Oct 25, 2022, 12:27 AM UTC
These issues are now resolved. Thanks for your patience. Our contact centre remains busy so please delay your call if it is not urgent.