Westpac New Zealand incident

Branch closures due to severe weather

Major Resolved View vendor source →

Westpac New Zealand experienced a major incident on February 12, 2023 affecting Westpac Branches, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2023, 07:05 PM UTC
Resolved
Feb 13, 2023, 07:10 PM UTC
Duration
1d
Detected by Pingoru
Feb 12, 2023, 07:05 PM UTC

Affected components

Westpac Branches

Update timeline

  1. identified Feb 12, 2023, 07:05 PM UTC

    Due to the severe weather, all our Northland branches will be closed today. Additionally, our Silverdale, Browns Bay and Highland Park branches are closed in Auckland, our Whitianga branch is closed in Coromandel, and Thames will close at midday. We will let you know if there are any further impacts to our network as the situation develops. Anyone in need of assistance should call our Contact Centre on 0800 400 600.

  2. identified Feb 13, 2023, 07:10 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Feb 13, 2023, 07:10 PM UTC

    This incident has been resolved.