Westpac New Zealand experienced a minor incident on July 19, 2024 affecting Payment Services, lasting 16h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Services
Update timeline
- identified Jul 19, 2024, 08:04 PM UTC
Westpac systems were not affected by the global tech outage yesterday although some customers may be missing payments from other banks that were affected. We're in touch with the other banks and hope to process their payment files today.
- identified Jul 20, 2024, 06:18 AM UTC
We're up to date with payments from most banks with only a few outstanding. Thank you for your patience today
- resolved Jul 20, 2024, 01:02 PM UTC
This incident has been resolved.