Westpac New Zealand experienced a minor incident on July 31, 2024 affecting Contact Centre, lasting 4h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Contact Centre
Update timeline
- investigating Jul 31, 2024, 09:09 PM UTC
We’re currently experiencing technical difficulties with our Contact Centre and wait times are longer than normal. We’re working to urgently fix this. We apologise for the inconvenience.
- resolved Aug 01, 2024, 01:12 AM UTC
This incident has been resolved.