Westpac New Zealand incident

Westpac One messaging error

Minor Resolved View vendor source →

Westpac New Zealand experienced a minor incident on October 3, 2024 affecting Westpac One - (Browser) and Westpac One - (Mobile App - iOS) and 1 more component, lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2024, 04:12 AM UTC
Resolved
Oct 03, 2024, 07:56 AM UTC
Duration
3h 43m
Detected by Pingoru
Oct 03, 2024, 04:12 AM UTC

Affected components

Westpac One - (Browser)Westpac One - (Mobile App - iOS)Westpac One - (Mobile App - Android)

Update timeline

  1. monitoring Oct 03, 2024, 04:12 AM UTC

    Some customers have received an erroneous message via our Westpac One messaging service. Customers received a string of numbers rather than the message. Please disregard the message – the slowness to Westpac One was because of recipients all trying to log in to read it at once. We apologise for the inconvenience.

  2. resolved Oct 03, 2024, 07:56 AM UTC

    This incident has been resolved.