Westpac New Zealand incident

Westpac One login issue

Major Resolved View vendor source →

Westpac New Zealand experienced a major incident on October 18, 2024 affecting Westpac One - (Browser) and Westpac One - (Mobile App - iOS) and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2024, 05:37 AM UTC
Resolved
Oct 18, 2024, 06:35 AM UTC
Duration
57m
Detected by Pingoru
Oct 18, 2024, 05:37 AM UTC

Affected components

Westpac One - (Browser)Westpac One - (Mobile App - iOS)Westpac One - (Mobile App - Android)

Update timeline

  1. investigating Oct 18, 2024, 05:37 AM UTC

    We are aware of a technical issue affecting some customers' ability to log into Westpac One. We apologise for the inconvenience while we investigate the issue.

  2. investigating Oct 18, 2024, 06:34 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 18, 2024, 06:35 AM UTC

    This incident has been resolved.