Westpac New Zealand incident

Trouble accessing Westpac One digital banking

Major Resolved View vendor source →

Westpac New Zealand experienced a major incident on October 24, 2024 affecting Westpac One - (Browser) and Westpac One - (Mobile App - iOS) and 1 more component, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2024, 10:44 PM UTC
Resolved
Oct 25, 2024, 01:10 AM UTC
Duration
2h 26m
Detected by Pingoru
Oct 24, 2024, 10:44 PM UTC

Affected components

Westpac One - (Browser)Westpac One - (Mobile App - iOS)Westpac One - (Mobile App - Android)

Update timeline

  1. investigating Oct 24, 2024, 10:44 PM UTC

    We're aware of a technical issue affecting some customers' ability to log into Westpac One digital banking. We're urgently investigating the issue and apologise for any inconvenience.

  2. investigating Oct 24, 2024, 11:05 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 25, 2024, 12:13 AM UTC

    UPDATE: Our tech teams have implemented a fix and most customers should now be able to access Westpac One digital banking. We apologise for the inconvenience.

  4. resolved Oct 25, 2024, 01:10 AM UTC

    This incident has been resolved.