Westpac New Zealand incident

Calls to Westpac contact centre unavailable

Minor Resolved View vendor source →

Westpac New Zealand experienced a minor incident on November 5, 2024 affecting Contact Centre, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2024, 04:06 AM UTC
Resolved
Nov 05, 2024, 04:24 AM UTC
Duration
17m
Detected by Pingoru
Nov 05, 2024, 04:06 AM UTC

Affected components

Contact Centre

Update timeline

  1. investigating Nov 05, 2024, 04:06 AM UTC

    Due to a third-party issue, calls to our Contact Centre are currently being disconnected before they're able to be transferred to one of our team. Our tech teams are working on a fix. We apologise for the inconvenience.

  2. investigating Nov 05, 2024, 04:11 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 05, 2024, 04:23 AM UTC

    We are continuing to investigate this issue.

  4. resolved Nov 05, 2024, 04:24 AM UTC

    This incident has been resolved.