Westpac New Zealand incident

Westpac One transfers - intermittent

Minor Resolved View vendor source →

Westpac New Zealand experienced a minor incident on November 30, 2024 affecting Westpac One - (Browser) and Westpac One - (Mobile App - iOS) and 1 more component, lasting 8h 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2024, 02:13 AM UTC
Resolved
Nov 30, 2024, 10:24 AM UTC
Duration
8h 11m
Detected by Pingoru
Nov 30, 2024, 02:13 AM UTC

Affected components

Westpac One - (Browser)Westpac One - (Mobile App - iOS)Westpac One - (Mobile App - Android)

Update timeline

  1. identified Nov 30, 2024, 02:13 AM UTC

    Transfers in Westpac One are experiencing intermittent failures. We apologise for the inconvenience. ATMs, Saturday branches and our Contact Centre are operational so please get in touch for urgent transfers.

  2. identified Nov 30, 2024, 07:12 AM UTC

    UPDATE: We’re continuing to work on the intermittent Transfers and access issues to Westpac One Digital Banking. We sincerely apologise as we know this has been a frustrating afternoon for many. A lot of transfers are completing so if your transfer doesn’t work, please wait a while and try again. Alternatively, one workaround is to make a Payment to yourself, rather than a transfer. Select Pay and enter the account number of your desired account. We appreciate this is a more cumbersome process but our Tech team is working hard on the issue and we hope to have usual service restored in the near future. Again, our apologies for the continued disruption.

  3. resolved Nov 30, 2024, 10:24 AM UTC

    This incident has been resolved.