Westpac New Zealand experienced a minor incident on February 11, 2025 affecting Payment Services, lasting 22h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 11, 2025, 09:04 AM UTC
We’re aware a small number of customers are experiencing delays with inward payments. Our tech team is urgently investigating and working to fix this. We expect to provide an update first thing tomorrow. We apologise for any inconvenience.
- identified Feb 11, 2025, 05:50 PM UTC
All outbound payments are flowing as normal, however a small number of inbound payments to Westpac customers are still delayed. Our tech team is working urgently to fix this and we will provide an update later this morning. We apologise for any inconvenience.
- resolved Feb 12, 2025, 07:34 AM UTC
UPDATE: This issue has been resolved and all payments have been processed into accounts. We apologise for the delay and the inconvenience.