Westpac New Zealand incident

Online banking issues

Minor Resolved View vendor source →

Westpac New Zealand experienced a minor incident on March 18, 2025 affecting Westpac One - (Browser) and Westpac One - (Mobile App - iOS) and 1 more component, lasting 3h 31m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2025, 02:09 AM UTC
Resolved
Mar 18, 2025, 05:41 AM UTC
Duration
3h 31m
Detected by Pingoru
Mar 18, 2025, 02:09 AM UTC

Affected components

Westpac One - (Browser)Westpac One - (Mobile App - iOS)Westpac One - (Mobile App - Android)Business Online BankingContact Centre

Update timeline

  1. investigating Mar 18, 2025, 02:09 AM UTC

    We are aware some customers are having trouble seeing their online banking transactions. We are working urgently to identify and fix the issue, and thank customers for their patience. Our contact centre is also currently unable to receive calls, so please check this page and Facebook for updates.

  2. investigating Mar 18, 2025, 03:03 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 18, 2025, 05:41 AM UTC

    This incident has been resolved.