Westpac New Zealand incident

Westpac One unavailable

Major Resolved View vendor source →

Westpac New Zealand experienced a major incident on April 30, 2025 affecting Westpac One - (Browser) and Westpac One - (Mobile App - iOS) and 1 more component, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2025, 08:44 PM UTC
Resolved
Apr 30, 2025, 10:16 PM UTC
Duration
1h 32m
Detected by Pingoru
Apr 30, 2025, 08:44 PM UTC

Affected components

Westpac One - (Browser)Westpac One - (Mobile App - iOS)Westpac One - (Mobile App - Android)Westpac One BusinessBusiness Online Banking

Update timeline

  1. investigating Apr 30, 2025, 08:44 PM UTC

    Due to a technical issue, Westpac One digital banking is currently unavailable. We apologise for the inconvenience, our tech teams are looking into this with urgency.

  2. investigating Apr 30, 2025, 09:49 PM UTC

    Due to a technical issue, Westpac One digital banking, Westpac One Business, and Business Online are currently unavailable. Card services and ATMS are unaffected and scheduled payments are working as normal. Our Contact Centre is open for urgent queries but please be aware that we're experiencing significant queues and wait times. We apologise for the inconvenience, our tech teams are working urgently to resolve this issue.

  3. investigating Apr 30, 2025, 10:05 PM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 30, 2025, 10:16 PM UTC

    Update: This issue has been resolved and access to Westpac One has been restored. We sincerely apologise for the inconvenience.