Wellpro Outage History

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Wellpro had 5 outages in the last 2 years totaling 44h 51m of downtime, averaging 0.2 incidents per month.

There were 5 Wellpro outages since April 7, 2026 totaling 44h 51m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.wellpro.ai

Notice July 30, 2026

Users report login to app.wellpro.ai failing

Detected by Pingoru
Jul 30, 2026, 03:02 PM UTC
Resolved
Jul 30, 2026, 06:28 PM UTC
Duration
3h 25m
Affected: Wellpro Intelligent Health Record
Timeline · 5 updates
  1. investigating Jul 30, 2026, 03:02 PM UTC

    We are currently investigating this issue.

  2. identified Jul 30, 2026, 03:31 PM UTC

    The issue has been identified and a fix is being applied.

  3. identified Jul 30, 2026, 03:38 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jul 30, 2026, 03:59 PM UTC

    The issue has been fixed and we are monitoring the system closely

  5. resolved Jul 30, 2026, 06:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 18, 2026

Issues with providers accessing telehealth meetings

Detected by Pingoru
Jun 18, 2026, 07:00 PM UTC
Resolved
Jun 19, 2026, 08:02 PM UTC
Duration
1d 1h
Affected: Wellpro Intelligent Health Record
Timeline · 4 updates
  1. investigating Jun 19, 2026, 12:57 AM UTC

    Some users report issues with joining telehealth video meetings.

  2. identified Jun 19, 2026, 02:26 AM UTC

    The issue has been identified and a fix is being deployed

  3. monitoring Jun 19, 2026, 02:28 AM UTC

    A hot fix has been deployed and will monitor the results

  4. resolved Jun 19, 2026, 08:02 PM UTC

    The root cause issue has been fixed

Read the full incident report →

Critical May 21, 2026

Login to app.wellpro.ai failing

Detected by Pingoru
May 21, 2026, 04:03 PM UTC
Resolved
May 21, 2026, 05:03 PM UTC
Duration
1h
Affected: Wellpro Intelligent Health Record
Timeline · 2 updates
  1. investigating May 21, 2026, 04:41 PM UTC

    We are currently investigating this issue

  2. resolved May 21, 2026, 07:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 20, 2026

Issue with login using Google Workspace and Microsoft 365

Detected by Pingoru
May 20, 2026, 10:14 PM UTC
Resolved
May 21, 2026, 01:37 PM UTC
Duration
15h 22m
Affected: Wellpro Intelligent Health Record
Timeline · 3 updates
  1. identified May 20, 2026, 10:14 PM UTC

    An issue has been identified with our login service. All data is secure. Users have a 50% change of login succeeding on any particular attempt. The temporary workaround is to retry the login, each attempt has a 50% chance to succeed. This is due to an issue with a load balancer: when the user returns from the Google or Microsoft login steps there is a 50% chance they are reconnected to the same session they started with and the login succeeds. The other 50% of the time the login will fail. We are working on permanent fix.

  2. identified May 21, 2026, 03:54 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 21, 2026, 01:37 PM UTC

    This incident has been resolved

Read the full incident report →