Webroot incident

Core EDR/MDR experienced service degradation

Minor Resolved View vendor source →

Webroot experienced a minor incident on August 3, 2026 affecting Core EDR/MDR, lasting 6h 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 08:28 PM UTC
Resolved
Aug 04, 2026, 02:51 AM UTC
Duration
6h 23m
Detected by Pingoru
Aug 03, 2026, 08:28 PM UTC

Affected components

Core EDR/MDR

Update timeline

  1. identified Aug 03, 2026, 08:28 PM UTC

    Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.

  2. identified Aug 03, 2026, 09:29 PM UTC

    Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.

  3. identified Aug 03, 2026, 10:28 PM UTC

    Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience. If you have any questions or concerns, please reach out to the Support Team.

  4. identified Aug 03, 2026, 11:28 PM UTC

    Core EDR/MDR is currently experiencing service degradation. Agent installer downloads may not work as expected. Teams have identified the cause and are working on a resolution. We appreciate your patience. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. If you have any questions or concerns, please reach out to the Support Team.

  5. monitoring Aug 04, 2026, 12:54 AM UTC

    Core EDR/MDR experienced service degradation. Service has been restored and is now being validated. We appreciate your patience. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. If you have any questions or concerns, please reach out to the Support Team.

  6. resolved Aug 04, 2026, 02:51 AM UTC

    Core EDR/MDR experienced service degradation. The issue is now resolved. We appreciate your patience.