Webroot incident

IM3917402 - Emails delayed from [email protected]

Minor Resolved View vendor source →

Webroot experienced a minor incident on April 29, 2026 affecting Core Collaboration Access and Core Secure Access and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2026, 01:32 PM UTC
Resolved
Apr 29, 2026, 03:35 PM UTC
Duration
2h 2m
Detected by Pingoru
Apr 29, 2026, 01:32 PM UTC

Affected components

Core Collaboration AccessCore Secure AccessSupplier Portal

Update timeline

  1. investigating Apr 29, 2026, 01:32 PM UTC

    Core Secure Access is currently experiencing an issue. Emails from [email protected], including MFA emails, are significantly delayed. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3917402

  2. resolved Apr 29, 2026, 03:35 PM UTC

    Core Secure Access experienced an issue with email delays from [email protected]. The issue is now resolved. We appreciate your patience. Tracking Number: IM3917402