Webroot incident

Zix - Hosted Exchange - Mailboxes unable to connect - OWA/Outlook

Major Resolved View vendor source →

Webroot experienced a major incident on July 13, 2026 affecting Zix Hosted Exchange, lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 02:02 PM UTC
Resolved
Jul 13, 2026, 06:10 PM UTC
Duration
4h 7m
Detected by Pingoru
Jul 13, 2026, 02:02 PM UTC

Affected components

Zix Hosted Exchange

Update timeline

  1. investigating Jul 13, 2026, 02:02 PM UTC

    Zix - Hosted Exchange is currently experiencing an issue with some mailboxes unable to connect. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3960496

  2. monitoring Jul 13, 2026, 03:27 PM UTC

    Zix - Hosted Exchange experienced an issue with some mailboxes unable to connect. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3960496

  3. resolved Jul 13, 2026, 06:10 PM UTC

    This incident has been resolved.