Webroot incident

Email Threat Protection Link Protection returning "Service Unavilable"

Minor Resolved View vendor source →

Webroot experienced a minor incident on May 29, 2026 affecting Zix Threat Protection - Email Threat Protection, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 02:22 PM UTC
Resolved
May 29, 2026, 03:08 PM UTC
Duration
46m
Detected by Pingoru
May 29, 2026, 02:22 PM UTC

Affected components

Zix Threat Protection - Email Threat Protection

Update timeline

  1. investigating May 29, 2026, 02:22 PM UTC

    We are currently investigating an issue in which our Link Protection is retuning a "service unavailable" error when accessing a protected link. Out internal teams are actively triaging the issue and will update as soon as more information is made available. Incident: IM3935335

  2. resolved May 29, 2026, 03:08 PM UTC

    We have resolved the issue and apologize for any inconvenience this may have caused. Incident: IM3935335