Webroot incident

Core Capture Australia is in a degraded state

Minor Resolved View vendor source →

Webroot experienced a minor incident on May 29, 2026 affecting Core Capture and Core Capture for SAP® Solutions, lasting 4h 4m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 09:46 AM UTC
Resolved
May 29, 2026, 01:50 PM UTC
Duration
4h 4m
Detected by Pingoru
May 29, 2026, 09:46 AM UTC

Affected components

Core CaptureCore Capture for SAP® Solutions

Update timeline

  1. identified May 29, 2026, 09:46 AM UTC

    Core Capture Australia is experiencing performance degradation in processing documents. Teams have been assembled and are working towards a resolution

  2. monitoring May 29, 2026, 12:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 29, 2026, 01:50 PM UTC

    This incident has been resolved.