Core US Search functionality experienced degradation in SaaS-Applications.

Update timeline

1. identified Apr 10, 2026, 12:38 PM UTC

   Core US Search functionality is in a degraded state. Search and Indexing services in Core Content Management, Core for Success Factors and Core Digital Asset Management are in a degraded state. Teams are investigating and working to resolve the issue. Reference: IM3904932

2. identified Apr 10, 2026, 12:53 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Apr 10, 2026, 12:55 PM UTC

   Core US is currently experiencing a degradation in service. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Tracking Number: IM3904932

4. identified Apr 10, 2026, 02:04 PM UTC

   Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Tracking Number: IM3904932

5. identified Apr 10, 2026, 03:05 PM UTC

   Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Updates for this issue will be sent every 6 hours or if there are significant updates, whichever comes first. Tracking Number: IM3904932

6. identified Apr 10, 2026, 09:13 PM UTC

   Core US search functionality is currently experiencing a degradation in below listed SaaS-Applications. Teams are currently assembled and working to resolve the issue. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search The next update for this issue will be sent after 48 hours, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: IM3904932

7. monitoring Apr 13, 2026, 06:45 PM UTC

   Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Tracking Number: IM3904932

8. monitoring Apr 13, 2026, 09:18 PM UTC

   Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search The next update for this issue will be sent after 18 hours, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: IM3904932

9. monitoring Apr 14, 2026, 04:51 PM UTC

   Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search The next update for this issue will be sent after 24 hours, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: IM3904932

10. monitoring Apr 15, 2026, 05:00 PM UTC

    Core US search functionality experienced degradation in below listed SaaS-Applications. Service has been restored and is now being validated. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search The next update for this issue will be sent on 20 April 2026, or if there are significant updates, whichever comes first. We appreciate your patience. Tracking Number: IM3904932

11. resolved Apr 20, 2026, 09:05 PM UTC

    Core US search functionality experienced degradation in below listed SaaS-Applications. The issue is now resolved. We appreciate your patience. Core US - Core Content Management (corecontent.us.opentext.com) Core US - Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenText Core US - Core Digital Asset Management (coredam.us.opentext.com) Core US - Core Platform - Search Tracking Number: IM3904932