Webroot incident
Zix Encryption Services - Email Message Privacy (EMP) - Unable to Compose for some US domains
Webroot experienced a minor incident on January 12, 2026 affecting Zix Encryption Services - Email Message Privacy (EMP), lasting 8h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2026, 02:53 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with some US domains receiving an error when composing a secure message. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number:
- investigating Jan 12, 2026, 02:53 PM UTC
(Updated Tracking Number) Zix Encryption Services - Email Message Privacy (EMP) is currently experiencing an issue with some US domains receiving an error when composing a secure message. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number: IM3849179
- monitoring Jan 12, 2026, 04:26 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with some US domains receiving an error when composing a secure message. Service has been restored and is now being validated. We appreciate your patience. Tracking Number: IM3849179
- resolved Jan 12, 2026, 11:52 PM UTC
Zix Encryption Services - Email Message Privacy (EMP) experienced an issue with some US domains receiving an error when composing a secure message. The issue is now resolved. We appreciate your patience. Tracking Number: IM3849179