Webroot incident

Core Fax North America was experiencing degradation in service

Notice Resolved View vendor source →

Webroot experienced a notice incident on January 13, 2026 affecting Core Fax - US, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 10:34 PM UTC
Resolved
Jan 14, 2026, 01:41 AM UTC
Duration
3h 7m
Detected by Pingoru
Jan 13, 2026, 10:34 PM UTC

Affected components

Core Fax - US

Update timeline

  1. investigating Jan 13, 2026, 10:33 PM UTC

    Core Fax Canada and North America are experiencing degradation in service. Backlogs exists. Teams are assembled and troubleshooting the issue. We appreciate your patience. Tracking Number: IM3851319

  2. investigating Jan 13, 2026, 10:34 PM UTC

    Core Fax North America only is experiencing degradation in service. Backlogs exist. Teams are assembled and troubleshooting the issue. We appreciate your patience. Tracking Number: IM3851319

  3. investigating Jan 13, 2026, 10:51 PM UTC

    Core Fax North America is experiencing degradation in service. Backlogs exist. Teams are assembled and troubleshooting the issue. We appreciate your patience. Tracking Number: IM3851319

  4. investigating Jan 13, 2026, 11:37 PM UTC

    Core Fax North America is experiencing degradation in service. Backlogs exist. Teams are assembled and troubleshooting the issue. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first. We appreciate your patience. We appreciate your patience. Tracking Number: IM3851319

  5. investigating Jan 14, 2026, 01:40 AM UTC

    Core Fax North America was experiencing degradation in service. Backlogs have been cleared. The issue is now resolved. We appreciate your patience. Tracking Number: IM3851319

  6. resolved Jan 14, 2026, 01:41 AM UTC

    Core Fax North America was experiencing degradation in service. Backlogs have been cleared. The issue is now resolved. We appreciate your patience. Tracking Number: IM3851319