Webroot incident

Core US is currently degraded

Minor Resolved View vendor source →

Webroot experienced a minor incident on January 20, 2026 affecting Core Collaboration for Engineering (xchange.us.opentext.com) and Core Content Management (corecontent.us.opentext.com) and 1 more component, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 08:15 PM UTC
Resolved
Jan 20, 2026, 09:44 PM UTC
Duration
1h 29m
Detected by Pingoru
Jan 20, 2026, 08:15 PM UTC

Affected components

Core Collaboration for Engineering (xchange.us.opentext.com)Core Content Management (corecontent.us.opentext.com)Core Content Management for SAP® SuccessFactors | SAP® SuccessFactors Document Management Core by OpenTextCore Digital Asset Management (coredam.us.opentext.com)

Update timeline

  1. investigating Jan 20, 2026, 08:15 PM UTC

    Core US is currently degraded. Teams are being assembled to investigate and provide resolution.

  2. monitoring Jan 20, 2026, 08:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 20, 2026, 09:44 PM UTC

    This incident has been resolved.